We try to ship all orders received before 5 PM on a business day the same day; if you’d like to cancel an order, please let us know as soon as possible. Orders are shipped through the US Postal Service. Items 1 pound or less are shipped first class mail (unless a faster method is requested), and anything over a pound is shipped priority mail per postal regulations.
Magazine back issues are shipped first class mail as they do not qualify for media mail. Returns and exchanges are not accepted on magazines.
Please contact us within 7 days of receipt if there is a problem with your order. Returns and exchanges must be shipped back to us within 14 days of receipt.
Any items returned or exchanged must be in their original form (skein with skein band, spool, etc.) and packaging and free of dirt, damage, or odors (pets, smoke, etc.). Bead packages must be unopened.
Customer pays shipping on returns or exchanges due to customer error; we pay shipping on returns or exchanges due to our error. Any refunds or replacements due will be issued once the returned product has been received. Any postage due costs will be deducted from refunds.