We ship orders Tuesday through Saturday. Orders received before 5 PM on a business day or 1 PM on a Saturday are usually the same day; if you’d like to cancel an order, please let us know as soon as possible.
We offer shipping through the US Postal Service and UPS. Postal packages weighing 1 pound or less are shipped first-class mail unless a faster method is requested, and anything over a pound is shipped priority mail per postal regulations.
If our site says that it cannot ship to your location, e-mail us at firstname.lastname@example.org–we can work it out! Please be aware that any local taxes, tariffs, or fees are the responsibility of the customer.
We can drop off UPS orders until approximately 7 PM on weekdays, and have no drop-off sites on weekends. We do not have easy access to DHL or FedEx drop-off locations.
Magazine back issues are shipped first-class mail as they do not qualify for media mail. Returns and exchanges are not accepted on magazines.
Colors and Dye Lots
All photos depict the original product as accurately as possible; it is impossible to get a perfect photo due to differences in cameras, monitors, and dye lots. When possible, color charts are posted for comparison. The customer is responsible for return shipping costs if they judge that the color does not match the photo.Matching dye lots cannot be guaranteed, especially in the case of hand-dyed yarn or discontinued products. If you’d like hand-dyed yarn dyed to order, please contact us at email@example.com. If matching dye lots are crucial to your product, please call or e-mail us before ordering.
Returns, Exchanges, and Refunds
Please contact us within 7 days of receipt if there is a problem with your order. Returns and exchanges must be shipped back to us within 14 days of receipt to the authorized return address.
Intellectual property such as printed items (patterns or books) is not returnable and all sales are final.
Any items returned or exchanged must be in their original form (skein with skein band, spool, etc.) and packaging and free of dirt, damage, or odors (pets, smoke, etc.). Bead packages must be unopened.
The customer pays shipping on returns or exchanges due to customer error; we pay shipping on returns or exchanges due to our error. Any refunds or replacements due will be issued once the returned product has been received. Any postage due costs will be deducted from refunds. Returns and abandoned packages (packages that come back to us due to shipping or other issues) are subject to up to a 20% restocking fee.
If a package comes back to us due to the customer’s error, it will be re-shipped once the address has been corrected or the problem has been resolved and the customer pays the new shipping charge. We will attempt to contact the customer by the phone number and e-mail address on file; if we do not receive a response within two weeks the returned package will be considered abandoned.
Refunds will be issued to the payment method used.