We ship orders Tuesday through Saturday. We try to ship all orders received before 5 PM on a business day or 1 PM on a Saturday the same day; if you’d like to cancel an order, please let us know as soon as possible. Orders are normally shipped through the US Postal Service; if you’d like your order shipped by a different method, please contact us. Items weighing 1 pound or less are shipped first class mail unless a faster method is requested, and anything over a pound is shipped priority mail per postal regulations.
Magazine back issues are shipped first class mail as they do not qualify for media mail. Returns and exchanges are not accepted on magazines.
Intellectual property such as printed items (patterns or books) is not returnable and all sales are final.
Please contact us within 7 days of receipt if there is a problem with your order. Returns and exchanges must be shipped back to us within 14 days of receipt to the authorized return address.
All photos depict the original product as accurately as possible. It is impossible to get a perfect photo due to differences in cameras, monitors, and dye lots. When possible, color charts are posted for comparison. The customer is responsible for return shipping costs if they judge that the color does not match the photo.
Any items returned or exchanged must be in their original form (skein with skein band, spool, etc.) and packaging and free of dirt, damage, or odors (pets, smoke, etc.). Bead packages must be unopened.
The customer pays shipping on returns or exchanges due to customer error; we pay shipping on returns or exchanges due to our error. Any refunds or replacements due will be issued once the returned product has been received. Any postage due costs will be deducted from refunds. Returns and abandoned packages (packages that come back to us due to shipping or other issues) are subject to up to a 20% restocking fee.
If a package comes back to us due to the customer’s error, it will be re-shipped once the address has been corrected or the problem has been resolved and the customer pays the new shipping charge.